Return & Refunds Policy

At Zion Seeds, customer satisfaction is our priority. We strive to provide premium-quality seeds and gardening products with every order. Please review our Returns & Refunds Policy before making a purchase.

Returns Policy

Due to the nature of seeds and other gardening products, we can only accept returns under the conditions outlined below.

• Products must be unused, unopened, and in their original sealed packaging.

• Once a package has been opened or the seal has been broken, it cannot be returned for hygiene, quality assurance, and inventory reasons.

• Return requests must be submitted within 7 days of receiving your order.

• Customers are encouraged to record a clear unboxing video when opening their package. This helps us quickly verify and resolve any issues such as missing, incorrect, damaged, or defective items.

Refund Policy

If your order is delivered and accepted in good condition, it is generally not eligible for a refund.

However, if you receive an item that is:

• Incorrect

• Damaged during transit

• Defective

• Significantly different from the product ordered

Please contact our Customer Support team within 24 hours of delivery. We will review your request and work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Return Eligibility

To qualify for a return, your order must meet the following requirements:

• Return request submitted within 7 days of delivery.

• Product remains unused, unopened, and in its original packaging.

• Proof of purchase is provided.

• Unboxing video or photographs may be requested for damaged, defective, or incorrect items.

Returns that do not meet these conditions may not be eligible for approval.

How to Request a Return

To initiate a return, please contact our Customer Support team with your order details.

Email: support@zionseeds.com

Phone / WhatsApp: +1 (313) 857-8495

Our team will review your request and provide detailed return instructions if your return is approved.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear in your account after the returned product has been received and approved.

Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly arrange a replacement whenever possible. Please notify us within 7 days of delivery so we can assist you promptly.

Return Shipping Address

Please return approved items to the following address:

Veda Kart LLC,  30 N Gould St Ste R Sheridan, WY 82801

Please do not return any items without first contacting our customer support team for authorization.

Restocking Fee

No Restocking Fee

We do not charge any restocking fees on approved returns.

Contact Customer Support

If you have any questions regarding returns, refunds, or exchanges, we're here to help.

Business Name: Veda Kart LLC

Brand: Zion Seeds

Email: support@zionseeds.com

Address: 30 N Gould St Ste R Sheridan, WY 82801

Phone Number- +1 (313)857-8495

Customer Service Opening Hours: Monday to Sunday - 8:00 AM - 8:00 PM

Thank you for choosing Zion Seeds. We appreciate your trust and are committed to providing exceptional products, reliable service, and a hassle-free shopping experience for every gardener.