Cancellation Policy
At Zion Seeds, we strive to process and ship orders as quickly as possible. If you need to cancel an order, please review the policy below.
Order Cancellation
-
Cancellation requests are accepted within 24 hours of placing your order.
-
Once an order has entered processing, packing, or shipping, it can no longer be canceled.
-
To request a cancellation, please contact our Customer Support team as soon as possible with your order number.
Orders Already Shipped
Orders that have already been dispatched or are in transit cannot be canceled. If you no longer require the order after delivery, please refer to our Returns & Refunds Policy for eligible return options.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please notify our Customer Support team within 24 hours of delivery.
To help us resolve your request promptly, please provide:
-
Your order number
-
Clear photographs of the product and packaging
-
An unboxing video (if available)
After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.
Product Concerns
If you believe the product you received differs significantly from its description on our website, please contact us within 24 hours of delivery. Our support team will carefully review your request and work toward a fair resolution.
Important Information
-
Zion Seeds does not offer subscription-based products or recurring billing services.
-
All purchases made through our website are one-time transactions.
-
Cancellation approval is subject to the order status at the time your request is received.
Contact Us
If you need to cancel an order or require assistance, please contact us.
Business Name: Veda Kart LLC
Brand: Zion Seeds
Email: support@zionseeds.com
Phone / WhatsApp: +1 (313) 857-8495
Business Address: 30 N Gould St Ste R Sheridan, WY 82801, United States
Customer Support Hours: Monday – Sunday 8:00 AM – 8:00 PM